Back
Helping Jacobs evolve digitally
Internal Company Marketplace
Client
Digital Delivery 4.0 Team
Summary
I supported the Delivery 4.0 team throughout the MVP development of the Solution Centre platform, providing UI and UX expertise and feedback.
Problem statement
Jacobs aims to be a Digital Solutions provider, but how do we make ourselves "Digital by Default" in terms of technology, culture, and business models? How can we bring different parts of the business together and scale to maximise ROI and subscriber-ship? The Solution Centre platform was developed to answer these questions.
Project goals
- Develop an information hub for relevant products and apps within the Jacobs ecosystem
- Design a platform that is easy and enjoyable to use
- Use data-driven design to make informed decisions about what to include and what to leave out
- Future-proof the platform with brand architecture insight and iconography design
Research methods
- 🧠Usability experience feedback
- 🎨 UI and UX expertise
- đź–Ą Low and high-fidelity interactive mockups
- 🏛 Brand architecture insight
- đź‘Ť Iconography design
I collaborated with our Krakow counterparts to develop and refine the platform's UI and UX. We used a low-fidelity, interactive prototype for initial user testing, then created a high-fidelity version with discreet interactions and transitions for a more detailed user experience. We continued to iterate throughout the feedback and review stages, tweaking and improving the design based on new information and functionality requests.
Key focus areas
What is the best way to organise and promote relevant products and apps within the Jacobs ecosystem?
How can we create a platform that is easy and enjoyable to use?
What design decisions will future-proof the platform?
Core customer needs
Single-source information hub – Users need a central location for organising and promoting relevant products and apps within the Jacobs ecosystem.
Easy and enjoyable to use – Users want a platform that is easy to navigate and enjoyable to use.
The Solution Centre has garnered interest from the Global Senior Leadership Teams, and there are plans to scale the platform globally. We designed the platform with scalability in mind from the beginning.
Internal app store – This internal marketplace for Jacobs’ colleagues, allows for a simple way in exchanging innovative new approaches, value generation, and time-saving across the business, whereas before these ideas would have been unknown or siloed in different departments.
Additional pages – Alongside the app store front page and detailed product pages, there were further opportunities to bring users directly into the Solution Centre product roadmap, by offering them the opportunity to request new features, or update existing ones. They could also upload their own products in order for others to use on their own projects.
Learnings
Data-driven design – Our design decisions were informed by data, including feedback from user testing, and focused on creating an easy and enjoyable user experience.
Collaboration – I worked with our Krakow counterparts to develop and refine the platform's UI and UX.
Testimonial
“Robert provided us with invaluable advice and support during the design and development of the Solution Centre. The brand guidance, UX advice, flexibility, imagination and willingness to use user feedback to tweak the design, were central to the delivery of a platform which meets the needs of our users, is on brand, and is scalable globally. Robert supported us in communication and interpretation of the design to the development team and challenged them to push the boundaries of the technology at every turn. This contributed to the development of a platform which is the first of its kind in Jacobs. We couldn’t have done it without him!”
Leanne McGregor, Product Leader (Delivery 4.0 Lead)